Refund Policy

WARRANTY & RETURN

Jetset Products offers a 12-month warranty on all products.

You are required to notify Jetset Products within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. 

Please remember for Jetset Products and our customers protection to avoid fraudulent activities a special marker is discretely placed on all products and will be checked on return of any faulty product . Should this marker not be present we will refer the matter to the relevant authorities

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Refund generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.